Privacy Policy

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Unlock Capital Pty Ltd (Unlock Capital, we, us or our) is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, hold and disclose your personal information.

Contact Us

You can contact Unlock Capital at any time via our website or by emailing privacy@unlockcapital.ai

Purpose of This Policy

This policy explains how we manage and protect personal information we collect in connection with our investment activities, communications, and operations.

What Information We Collect

We may collect personal information from:

  • Prospective and current investors
  • Prospective and current portfolio companies
  • Applicants to our programs or initiatives
  • Mentors, advisors, and service providers
  • Users of our website and other online channels

The types of personal information we collect include:

  • Basic contact details (name, company, email address, phone number, business address)
  • Biographical and professional information (role, career background, public profiles)
  • Investment details (investor status, income, asset and liability declarations)
  • Identity verification documents (e.g., passport, driver’s licence, company records)
  • Any other information you provide through forms, emails, surveys, or events

We may also collect sensitive information (e.g., membership of trade associations, criminal history) where legally permitted and with your consent.

How We Collect Information

We collect personal information directly from you wherever practical. This may occur through:

  • Online forms or event registrations
  • Email communications or investor portals
  • Meetings, interviews, or pitch sessions
  • Surveys and feedback requests
  • Website analytics and usage tracking
  • Third-party service providers, such as AML/KYC platforms
  • Public sources (e.g. social media, ASIC records)

In some cases, we may collect information from third parties with your consent or as permitted by law.

How We Use Personal Information

We use personal information to:

  • Assess and manage investment opportunities
  • Conduct investor onboarding and compliance (e.g. AML/CTF checks)
  • Administer our fund operations and legal obligations
  • Communicate with investors, partners, and stakeholders
  • Facilitate access to our programs and mentor network
  • Manage events and community engagement
  • Improve our service offering and internal systems
  • Meet audit, reporting, and regulatory requirements

We may also use personal information for related secondary purposes that would reasonably be expected, or with your consent.

Disclosure of Personal Information

We may share your information with:

  • Entities within the Unlock Capital group
  • Professional advisors (e.g. legal, compliance, audit)
  • Service providers supporting fund operations or communications
  • Co-investors, LPs or syndicate partners (where appropriate)
  • Government authorities, where required by law

In limited circumstances, your data may be stored or processed overseas. Where this occurs, we ensure contractual or legal safeguards are in place to protect your information consistent with Australian privacy standards.

Website and Digital Data

When you visit our website, we may automatically collect technical data including:

  • IP address and browser details
  • Device type and operating system
  • Pages visited, links clicked, and session timestamps
  • Referring websites or search engines

This information is used for statistical and security purposes. We do not use it to identify you unless legally required to do so.

If you submit a form or contact us via the website, the personal information you provide will be handled in line with this policy.

Email and Direct Communication

If you email us, your message and address become part of our records. We will only use your contact information for the purpose for which it was provided, unless you consent to receive updates or invitations.

You may unsubscribe from email communications at any time by following the “unsubscribe” link or contacting us directly.

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access. This includes:

  • Secure data storage systems (onshore and offshore, as applicable)
  • Role-based access controls and encryption
  • Contractual privacy obligations with all service providers

Information is stored in a combination of digital and physical formats and is retained only as long as reasonably necessary.

Access and Correction

You may request access to any personal information we hold about you. If the information is inaccurate, incomplete or out of date, you can request a correction. We may need to verify your identity before fulfilling such requests.

Administrative charges may apply for repeated or complex access requests.

Complaints

If you have concerns about how we’ve handled your personal information, please contact:

Email: privacy@unlockcapital.ai
We will respond promptly and seek to resolve all issues fairly and transparently.